Lyle Quan

Lyle Quan

A topic that comes up quite a bit during the fire-officer courses I facilitate is the challenge of getting people to embrace programs that need to be implemented, therefore ensuring that the department meets the needs and expectations of the community.
During the interview process to find my replacement as fire chief for the City of Waterloo, Ont., I was struck by a comment made by one of the candidates. In response to a question about leading outside of the box, the candidate said, “Before you can think outside of the box, you need to know what’s inside of the box.”
After retiring as fire chief for the City of Waterloo, Ont., I developed Fire Officer III and IV programs for the Ontario Fire College, and have the pleasure of teaching the programs at the college and to Lakeland Emergency Training Centre, in Vermilion, Alta. I am also finalizing plans to teach in Nova Scotia.
While instructing a fire officer program at the Ontario Fire College, I noticed a shift occurring in the field of leadership.
Over the years I have written quite a few columns on leadership styles and the benefits of each style. One style that I have always endorsed and tried to embrace is that of servant leadership.
Leaders come in all shapes and sizes and exist at all levels within an organization. When I want to learn more about how to be a good leader, I look beyond the fire service.

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