
Hoarding presents a unique challenge and fire risk in the community. Elaine Birchall, a hoarding behaviour and intervention specialist for over 18 years, talks to Fire Chief Tom DeSorcy about best practices for how to proceed when encountering a hoarding situation on a call. Birchall covers what defines hoarding and how to recognize it, misconceptions around hoarding and how to approach the people involved in a nonjudgmental and sensitive manner.
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