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New funding supports First Responder Warm Line in N.L.

May 15, 2023, Newfoundland and Labrador – Newfoundland and Labrador is providing funding of approximately $236,000 to Lifewise NL to pilot a one-year dedicated peer support warm line to improve mental health supports and services for paramedics and other first responders in the province.

The First Responder Warm Line will be staffed by first responders trained in the delivery of peer support, and will be available 12 hours a day, seven days a week. This new service will provide mental health support to first responders, which will then help them support others.

According to a survey administered by Newfoundland and Labrador’s Paramedic Mental Health Working Group, 78 per cent of respondents stated they would access dedicated peer support if available.

In June 2022, the provincial government released Our Path of Resilience: An Action Plan to Promote Life and Prevent Suicide in Newfoundland and Labrador. The plan promotes the National Standard of Canada for Psychological Health and Safety in the Workplace, as well as workplace wellness programs to address compassion fatigue, stress, caregiver responsibilities and other mental health issues.

Lifewise NL supports and encourages individual recovery and the reduction of stigma through the provision of peer support, public education, advocacy and community engagement.