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Ottawa elevates 9-1-1 service to connect with other cities

Nov. 29, 2023, Ottawa – Ottawa residents can now connect with 9-1-1 services in another city when someone needs assistance in a life-threatening situation outside the city.

Ottawans requesting an emergency service, such as a wellness check for someone living in another city, can now dial 9-1-1 and request to be connected to 9-1-1 services in that city.

Residents will no longer need to search for the local non-emergency phone number for another city. With a direct call transfer between 9-1-1 services, time is expected to be saved in emergency and life-threatening situations.

The use of this new inter-city 9-1-1 is for emergency situations requiring immediate assistance when lives are at stake or when there is a threat to public safety.

This new service spans 9-1-1 services across North America and was implemented from a suggestion made by local resident Michael Wood at the City’s Emergency Preparedness and Protective Services Committee.