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Emergency operators release list of absurd 911 calls

Dec. 30, 2013, Vancouver – Emergency operators at E-Comm, the regional communications centre for southwestern B.C., handle nearly one million calls every year, and some of those exchanges are now highlighted a top ten list of nuisance calls for 2013.

December 30, 2013
By The Canadian Press

Dec. 30, 2013, Vancouver – Emergency operators at E-Comm, the regional communications centre for southwestern B.C., handle nearly one million calls every year, and some of those exchanges are now highlighted a top ten list of nuisance calls for 2013.

Spokeswoman Jody Robertson says the man who wanted to rent a fire truck to close off his street for a block party tops the list of callers failing to grasp that 911 is reserved for anyone whose health, safety or property is at immediate risk.

She says it was hard to narrow the list to just 10, but other absurd calls range from the person seeking a wake-up call to the newshound whose paper was not delivered on time.

More examples include parents who requested a police officer come to the house to tell the kids to go to bed or hand over the remote control.

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Robertson says children as young as three have successfully called 911 to save the life of an ill or injured caregiver and staff at E-Comm are mystified why adults are still confused about the purpose of the three digit emergency line.

She says callers must understand that 911 is not an information line, it's a lifeline.